Effective Date: June 20, 2024
This Privacy Policy describes how Wellsport Bodyworks (“we,” “us,” or “our”) collects, uses, and discloses your personal information (“Personal Information”) and personal health information (“PHI”) when you use our website (the “Site”), booking app (“Clinic Sense”), and newsletter (the “Newsletter”).
1. Information We Collect
We collect several types of information for different purposes to provide and improve our services to you.
Personal Information:
- Through Clinic Sense: We collect information you provide when booking an appointment, such as your name, contact information (phone number, email address), and any health information relevant to your massage therapy needs.
- Through the Newsletter Signup: We collect your email address when you sign up for our newsletter.
- Through the Site: We may collect your IP address and browsing behavior through Google Analytics (see below).
Non-Personal Information:
We may collect non-personal information such as browser type, operating system, internet service provider (ISP), referring/exit pages, date/time stamp, and clickstream data.
2. Use of Personal Information
We use your Personal Information to:
- Provide and manage your massage therapy appointments.
- Send you appointment confirmations and reminders.
- Respond to your inquiries and requests.
- Send you communications, including by email. For example, we may use email to respond to booking or support inquiries or to share information about our products, services, motivational content, and promotional offers that we think may interest you.
- Analyze website traffic and user behavior to improve and personalize our services and marketing strategies.
3. Disclosure of Personal Information
We will not share your Personal Information with third parties except in the following cases:
- With your consent: We may share your Personal Information with third-party service providers who assist us in providing our services, such as appointment booking platforms or email marketing services. These providers will only use your Personal Information for the purposes we disclose to them.
- To comply with laws and regulations: We may disclose your Personal Information if required by law, subpoena, or court order.
- To protect our rights: We may disclose your Personal Information to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Disclosure of Personal Health Information
We collect health information relevant to your massage through our booking software Clinic Sense. This information is stored in a HIPAA-compliant way and is used strictly to provide you with informed and appropriate care.
- Treatment: We will use your PHI to provide you with massage therapy services. We may also disclose your PHI to other massage therapists in our pracitice, or with healthcare providers involved in your care, such as your physician, with your written authorization.
- Judicial and Law Enforcement Activities: We may disclose your PHI in response to a court order, subpoena, or other lawful process. We may also disclose your PHI to law enforcement officials if we believe it is necessary to protect the health or safety of yourself or others.
- Workers’ Compensation: We may disclose your PHI to your employer if you have a work-related injury or illness.
5. Cookies
- Google Analytics– We use Google Analytics cookies to track user behavior on our website. Google Analytics collects information, such as your IP address, browsing behavior, and referring/exit pages. This information is used to analyze website traffic and improve user experience. Google’s privacy policy can be found here.
6. Data Retention
We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain your Personal Information for compliance with legal obligations, resolving disputes, and enforcing our agreements.
7. Your Rights
You have certain rights regarding your Personal Information:
- Access: You have the right to request access to your Personal Information and receive a copy.
- Correction: You have the right to request correction of inaccurate Personal Information.
- Erasure: You have the right to request erasure of your Personal Information.
- Objection: You can object to the processing of your Personal Information.
You can exercise these rights by contacting us at Wellsportbodyworks@gmail.com
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at Wellsportbodyworks@gmail.com